Accessible booking, dispatch and passenger communication, on a model proven in Wheelchair Book & Ride: delivered with Spinal Cord Injuries Australia (SCIA) for Transport for NSW, and used by people with disability who need a wheelchair-accessible taxi.
Figures shown reflect the Wheelchair Book & Ride delivery scope for Transport for NSW.
Bookings, vehicles and passenger service on a proven Book & Ride-style operating model.
Flight delays cascade into rebooking queues. The IVR identifies the disrupted flight, offers rebooking or SMS updates and routes only unresolved passengers to agents.
Platform delays trigger passenger updates by line, station and journey stage. Travellers hear before they ring, and fewer of them ring.
Vessel scheduling, berth allocation and crew communications through one service model, with speech recognition tuned for maritime terminology.
Wheelchair Book & Ride is the centralised booking service for wheelchair-accessible taxis in Sydney. Spinal Cord Injuries Australia (SCIA) operates it and Transport for NSW funds it. People with disability who need a wheelchair-accessible taxi book by phone or online.
About the service: SCIA: Wheelchair Book & Ride (opens in a new tab)Transport for NSW: Wheelchair Book & Ride (opens in a new tab)
Figures shown reflect the Wheelchair Book & Ride delivery scope for Transport for NSW.
Accessibility and care
People with disability use Wheelchair Book & Ride every day to get to work, appointments and family. We build for them first: a booking has to work by phone, on the web or on a mobile, with a screen reader or by voice alone. We expect avatars and voice to become a normal part of care and accessibility services, and this is work we care about. If your organisation supports people who need this kind of help, we would like to talk.
Authored as Interactions, with branching for accessibility, vehicle type and region.
Fleet allocation and driver assignment logic reviewed by the team before publish.
SMS and app notification content drafted and approved inside the Blueprint.
Describe the service, inspect the Blueprint, trace it live, publish.
A live avatar on the call, on your website and in meetings.
Voice, SIP trunks, queues, visual IVR and SMS, run live.
Recognition, Camlin Voice TTS, prompts and visemes, hosted in Sydney.
Traces, diagnostics, change history and audit evidence, in one place.
Consent-first voice enrolment and verification inside the call.