TelcoSolutions
Support outages, service changes, and customer care with one service design that carries across voice and digital channels.
When the outage hits, the IVR already knows
Customer Service at Scale
Handle large call volumes with clearer routing, speech support, and more consistent service.
Network Operations
Support outage, fault, and service workflows with stronger operational visibility.
Digital Transformation
Modernise legacy service journeys across voice and digital channels without rebuilding everything at once.
Performance Analytics
Track what is live, spot issues earlier, and improve service with clearer operational data.
Built for large-scale service operations
What changes when the service model is unified
One design runs everywhere
Service journeys are designed once in Architect and published across voice, chat, and digital without starting again for each channel.
Fault handling that scales
Network fault journeys can use speech recognition and avatar-guided diagnosis to handle volume without adding more agents.
Faster service changes
When a product launches or a process changes, agents draft the updated Interactions and the team reviews before publish.
Operational visibility
Insight tracks what is live, what changed, and where issues appear so operations teams can act on data instead of guesses.
Speech that works for Australian callers
Camlin Speech supports multiple recognition engines tuned for Australian English, so callers get understood the first time.
Private or hosted deployment
Run on Nuamedia-hosted infrastructure, your own private cloud, or on-premises for the parts of the service that need tighter control.
Explore the platform
Camlin Architect
Design and review workspace inside Camlin Connect
Camlin Avatar
On-screen assistant for websites, web apps, and guided service
Camlin Contact
Queues, routing, and live service operations
Camlin Speech
Speech recognition, voice prompts, and key-detail capture
Camlin Insight
Change history, diagnostics, and audit support
Camlin Biometrics
Identity checks and voice verification