Camlin Connect · NuaWorkflow CRM

A secure, Australian-built CRM — for any team, at any scale

Customer records, ticketing, workflows, communications and reporting in one Australian-hosted system. Part of the Camlin Connect platform. No spreadsheet required.

Customer records

Ticketing

Workflows

SLAs

Bulk comms

Audit trails

NuaWorkflow · Ticket queue

Illustrative view

TKT-4213Change of postal address — record updateEmailDue in 3h 20mRecords team

TKT-4212Application status enquiryPhoneDue in 45mService desk

TKT-4209Bulk notice bounce follow-upCampaignRespondedComms

“What does the NuaWorkflow CRM do, and what does it integrate with?”

TWO WAYS TO WORK

Use it your way, with or without AI

A classic CRM on its own, with an optional avatar front door. Use one, the other or both.

No AI required

A fast, classic CRM

A point-and-click interface with records, queues, ticketing and reporting. Keyboard-friendly, configurable and complete, with no AI in the loop.

AI when you want it

The NuaWorkflow Avatar

Turn AI on and ask an on-screen avatar to find a customer, raise a ticket, summarise a case or draft a reply, by voice or text. Same data, same rules.

ONE SYSTEM OF RECORD

One place to work, instead of eleven tabs

Every enquiry from email and phone in one place, extending to web, SMS and avatar as you grow.

Unified customer & contact records

One record per person and organisation, with tags, a time-stamped history, duplicate detection and field-by-field merge.

Email & phone ticketing

Inbound email and calls become tracked tickets, with a matching issue in your tracker or team chat, and the contact linked from the sender.

Configurable workflows & queues

Route and assign work by topic, sender domain or workload. Overdue actions are flagged on screen and by email.

SLA policies & smart notifications

First-response and resolution targets per ticket type, with bundled, rate-limited notifications.

Bulk communications at scale

Campaigns to large lists with consent, bounce, unsubscribe and blocklist management, and delivery analytics.

Knowledge base, templates & canned responses

Versioned templates, document generation, canned responses and governed knowledge sources.

Role-based dashboards & reporting

Saved views, volume and response-time KPIs, scheduled reports, threshold alerts and ad-hoc reporting.

Full audit trails

Every customer, user and system change is captured and reportable at customer, user, group and system level.

INTEGRATION-READY

Connected to the tools you already use

Connectors and open APIs for your trackers, inbox and identity stack.

Issue trackers & chat — bi-directional

Automatic and user-initiated issue creation in your tracker and team chat, with field, comment, attachment and status sync both ways.

Your email platform

Inbound email creates and threads tickets by subject and message-id, with your branding, signatures and automatic acknowledgements.

Open REST APIs & webhooks

APIs for the full ticket lifecycle, with health monitoring, retries and dead-letter handling.

SAML / OAuth single sign-on

Enterprise identity with configurable roles, groups, and screen- and field-level permissions.

BI and analytics tools

CRM data is available to your reporting tools via API and managed database access.

SECURE & SOVEREIGN

Security and data residency, by design

Australian-built and Australian-hosted. Hosting and architecture detail is on the deployment page.

Hosted in Sydney, with private and air-gapped deployment options

Encryption in transit and at rest, with bring-your-own-key support

Role-, screen- and field-level access control with full audit logging

Attachment controls with size and type limits and malware scanning

Accessible by design. The interface targets WCAG 2 Level AA, with per-user accessibility settings including font sizing, contrast, and light/dark mode.