A secure, Australian-built CRM — for any team, at any scale
Customer records, ticketing, workflows, communications and reporting in one Australian-hosted system. Part of the Camlin Connect platform. No spreadsheet required.
Use it your way, with or without AI
A fast, classic CRM
A point-and-click interface with records, queues, ticketing and reporting. Keyboard-friendly, configurable and complete, with no AI in the loop.
The NuaWorkflow Avatar
Turn AI on and ask an on-screen avatar to find a customer, raise a ticket, summarise a case or draft a reply, by voice or text. Same data, same rules.
One place to work, instead of eleven tabs
Unified customer & contact records
One record per person and organisation, with tags, a time-stamped history, duplicate detection and field-by-field merge.
Email & phone ticketing
Inbound email and calls become tracked tickets, with a matching issue in your tracker or team chat, and the contact linked from the sender.
Configurable workflows & queues
Route and assign work by topic, sender domain or workload. Overdue actions are flagged on screen and by email.
SLA policies & smart notifications
First-response and resolution targets per ticket type, with bundled, rate-limited notifications.
Bulk communications at scale
Campaigns to large lists with consent, bounce, unsubscribe and blocklist management, and delivery analytics.
Knowledge base, templates & canned responses
Versioned templates, document generation, canned responses and governed knowledge sources.
Role-based dashboards & reporting
Saved views, volume and response-time KPIs, scheduled reports, threshold alerts and ad-hoc reporting.
Full audit trails
Every customer, user and system change is captured and reportable at customer, user, group and system level.
Connected to the tools you already use
Issue trackers & chat — bi-directional
Automatic and user-initiated issue creation in your tracker and team chat, with field, comment, attachment and status sync both ways.
Your email platform
Inbound email creates and threads tickets by subject and message-id, with your branding, signatures and automatic acknowledgements.
Open REST APIs & webhooks
APIs for the full ticket lifecycle, with health monitoring, retries and dead-letter handling.
SAML / OAuth single sign-on
Enterprise identity with configurable roles, groups, and screen- and field-level permissions.
BI and analytics tools
CRM data is available to your reporting tools via API and managed database access.
Security and data residency, by design
Accessible by design. The interface targets WCAG 2 Level AA, with per-user accessibility settings including font sizing, contrast, and light/dark mode.
The Camlin Connect family
Part of the Camlin Connect platform
Architect designs it, Speech hears it, Avatar shows it, Contact runs it, VoiceID verifies the caller and Insight proves it. Companion, Create and Team bring the same avatars to your website, your ideas and your meetings.
- Camlin ArchitectDescribe the service, test it on every channel, publish.
- Camlin AvatarA live avatar on the call, on your website and in meetings.
- Camlin ContactVoice, SIP trunks, queues, visual IVR and SMS, run live.
- Camlin SpeechRecognition and Camlin Voice text-to-speech, hosted in Sydney.
- Camlin InsightTraces, diagnostics, change history and audit evidence.
- Camlin VoiceIDConsent-first voice enrolment and verification in the call.
- Camlin CompanionAn avatar for your website that can answer your phone.
- Camlin CreateNewThe maker you talk to. First month free. (opens in a new tab)
- Camlin TeamNewMeetings with specialist avatar seats. (opens in a new tab)
Ready to see NuaWorkflow CRM in action?
Exploring industry fit? See our public sector solutions