Your approved service, running live across every channel.
Camlin Contact
Live contact center operations
Built for real contact-center deployment
Run it as the main stack or fit it into the stack you already have.
What other stacks split across products, Contact runs in one
Container-ready runtime
Queues, routing, supervisors, handoffs, and live operations in one deployable contact-center stack — not stitched across separate products.
Asterisk foundations + Nuamedia IP
Proven telephony with Nuamedia runtime on top. IVR, prompts, retries, transfers, queue entry, and live call control — all in one system.
Avatar, visual IVR, and SMS continuity
The same runtime handles voice, avatar lip-sync, on-screen forms, and SMS handoff. No separate integration per channel.
Open speech and trust integrations
Choose speech engines per journey, add voice biometrics where trust matters, and connect SIP providers that fit the deployment.
The voice engine inside every Contact deployment
IVR entry, speech prompts, DTMF capture, validation, retries, transfers, and queue placement — handled in one voice runtime.
Google, Deepgram, Azure, and more. 16 entity types for structured capture — dates, account numbers, names, addresses.
Monitor active calls, hold/resume, whisper, barge, and transfer — all visible in the same operational view as Contact.
Outbound campaigns and identity-confirmed journeys
Outbound that the platform runs end-to-end
Trigger calls from the same Blueprint that handles inbound. Avatar, speech engine, prompts, and routing are already defined — outbound becomes a journey choice, not a separate product.
A visual journey that meets the call
Pair the call with an SMS visual journey on the customer's phone — forms, choices, document capture, signature — without forcing them through 12 levels of voice menu.
Gates for regulated journeys
Identity confirmation as a Blueprint primitive. Knowledge questions, biometric voice, SMS verification, document checks — chosen per Interaction, audited per session.
Every live service was built by agents
The approved Blueprint defines service logic, routing, and policies that Contact executes for every call and session.
Each Interaction authored in Architect becomes a live journey path with prompts, actions, handoffs, and outcomes.
When agents update the Blueprint and publish, Contact picks up the changes. No rebuild, no redeployment.
Call, avatar, and runtime — one live view
Your infrastructure, your rules
Container-native
Fargate, ECS, EKS, Google Cloud, or on-prem — the same product logic runs everywhere.
Scale with demand
Containers scale with call volume instead of sizing everything for peak up front. Built for high-volume operations.
Replace heavy CCaaS or extend your existing stack
Use Contact as the main platform or bring its voice, avatar, and speech capabilities into another contact-center environment.
A live avatar speaking in sync
with a real voice call. World-first.
Voice call begins
The customer calls in and Camlin Contact routes the call. Speech recognition starts, and the system matches the caller to the right service.
SMS triggers the avatar
While the call is live, the system sends an SMS with a link. The customer taps it and a real-time avatar appears on their screen, synchronised with the voice call.
Explore the platform
Camlin Architect
Describe the service, inspect the Blueprint, trace runtime behaviour, and publish.
Camlin Avatar
Visible agents for websites, calls, meetings, and guided service journeys.
Camlin Speech
Nuamedia STT, TTS, prompts, visemes, and provider routing.
Camlin Insights
Trace, diagnostics, change history, audit evidence, and product memory.
Camlin Biometrics
Voice identity, step-up checks, fraud controls, and consent evidence.