Australian owned and operated. The people who build the product are the people who roll it out, including on private and air-gapped sites.
One platform
One approved service definition, live on voice, chat, SMS, avatar and web. Runs as shared SaaS, dedicated cloud, or on your own infrastructure, air-gapped included.
Deployment and architecture →Delivery across telco, banking, insurance and public-sector environments since 2011.
Access control, audit trails and disciplined change management, built into the platform and into how we deliver it.
Voice, integration, frontend, platform and solution engineers in one organisation.
Australian owned and operated, with local leadership, plus engineers in the UK and Canada so someone is always awake.
Founder, CEO & CTO
Platform strategy, product creation, and enterprise communication systems
Lead Systems Engineer
Voice systems architecture and telecommunications operations
Senior Full-Stack Engineer
Real-time systems and product experience engineering
Software Engineer
Full-stack development and system architecture
Enterprise Solutions
Enterprise strategy and financial sector solutioning
Visual IVR and service-automation foundations. First enterprise deployments in telco and financial services.
Development of Camlin Connect starts. It has been the platform behind every Nuamedia IVR and service-automation delivery since.
Millions of calls migrated to Camlin-managed IVR. Integration first: connect to existing systems, do not replace them.
Wheelchair-accessible taxi booking for Sydney, used by people with disability, delivered with Spinal Cord Injuries Australia (SCIA) for Transport for NSW. WCAG 2.1 AA, delivered on time.
Lip-synced 3D avatar with FACS-based expressions, joined to live call sessions for visual IVR and guided service.
Architect, Contact, Speech, Insight, Avatar and VoiceID come together as one platform under the Camlin Connect name.
The redesigned Camlin Connect, led by Architect: agents build the service from a plain-language description, teams review it in live meetings, and the service runs itself.
High-volume voice, outage handling, multi-channel service
Secure service journeys with audit and governance
Voice + digital journeys for high-volume operations
Air-gapped, on-prem, and private cloud deployment
About Wheelchair Book & Ride: SCIA: Wheelchair Book & Ride (opens in a new tab)Transport for NSW: Wheelchair Book & Ride (opens in a new tab)
Accessibility and care
People with disability use Wheelchair Book & Ride every day to get to work, appointments and family. We build for them first: a booking has to work by phone, on the web or on a mobile, with a screen reader or by voice alone. We expect avatars and voice to become a normal part of care and accessibility services, and this is work we care about. If your organisation supports people who need this kind of help, we would like to talk.
