Case studies

Case studies and proof points

Where Camlin Connect runs today, what was delivered and when. Each entry states the sector, the scope, the current status and the years. No adjectives required.

“What did Nuamedia build for Transport NSW Book and Ride?”

Featured case study

Accessible transport (SCIA for Transport for NSW)

Wheelchair Book & Ride, with SCIA for Transport for NSW

The centralised booking service for wheelchair-accessible taxis in Sydney, operated by Spinal Cord Injuries Australia (SCIA) and funded by Transport for NSW. People with disability who need a wheelchair-accessible taxi book by phone or online, across voice, web and mobile. Built on Camlin Connect with Camlin Avatar, Camlin Speech and Camlin Contact. WCAG 2.1 AA. Delivered on time in 12 months from contract. In production since 2020.

About the service: SCIA: Wheelchair Book & Ride (opens in a new tab)Transport for NSW: Wheelchair Book & Ride (opens in a new tab)

Read the case study

Proof points

Three engagements that show the platform in use. Two are anonymised under contract.

  • Delivered; in production

    Wheelchair Book & Ride (SCIA for Transport for NSW)

    Sector
    Accessible transport (operated by SCIA, funded by Transport for NSW)
    Scope
    Wheelchair-accessible taxi booking for Sydney, used by people with disability. Bookings across voice, web and mobile. WCAG 2.1 AA. Delivered on time in 12 months from contract.
    Status
    Delivered; in production
    Year(s)
    2020 onward
    Read the case study

  • Delivered

    National carrier IVR modernisation

    Sector
    Telecommunications (national carrier, anonymised by contract)
    Scope
    IVR modernisation. More than 2 million calls a month migrated to Camlin-managed IVR without a platform rebuild.
    Status
    Delivered
    Year(s)
    2014 onward
    Telco solutions

  • Pilot

    Bank voice-biometrics pilot

    Sector
    Banking (major Australian bank, anonymised)
    Scope
    Voice-biometrics identity verification pilot.
    Status
    Pilot
    Year(s)
    Pilot
    Camlin VoiceID

Named references beyond SCIA and Transport for NSW are provided under NDA during procurement.

Sector detail is on the solutions pages. Deployment options are described on the deployment and architecture page.

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