Camlin Connect · live on phone, chat, SMS and avatar

The conversation platform for enterprise. Built and run in Sydney.

Camlin Connect answers customers by phone, web chat, SMS and a live 3D avatar from one approved design. Enterprise, government, defence and telco services run it, sovereign and on-premise included. Smaller companies run the same platform as SaaS on camlinconnect.com.au.

Prefer the phone? Our receptionist is the same avatar — call +61 2 5300 6005 and it answers. Or with the team that builds it.

A visitor asks a Camlin avatar for a kart game; the first track appears on the Create canvas while the avatar talksA man asks for a kart game with three tracks. On the laptop beside him Camlin Create shows a dark canvas with an oval track, a kart and a lap counter, still streaming in, and the Maker avatar in its own column saying: Here is a first track, faster karts or a second track next? A spark travels from his words to the canvas.“A kart game with threetracks I can play on my phone.”Camlin CreateBETAShareHistoryCANVASLAP 1 / 3Here’s a first track.Faster karts, or asecond track next?Listening…First version on the canvas

Camlin Create · beta open now

The maker you talk to

Say what you want to a Camlin avatar and it appears on the canvas while the avatar talks you through it. One tool for fun and for work.

  • For fun: games you can play, animated stories, drawings and 3D scenes you can step into on a headset or print.
  • For work: documents and research papers with their sources, slide decks the avatar can present, Camlin Connect assistants, and apps that keep their data on Camlin Server.
Open Camlin Create — free while in beta

What Camlin Connect is made of

The main components

Five parts, one platform. Each one is a product in its own right; together they run a service end to end.

  • The platform and its builder

    Camlin Connect and Architect

    Architect is where a team designs a service in plain language: the flows, the questions it asks, what it does with the answers. One approved design runs on voice, web chat, SMS and the avatar channel, and nothing goes live until a person approves the release.

    How Architect works →

  • The face and voice on screen

    Camlin Avatar

    The live 3D avatar that speaks a real call or chat, lip-synced to the voice, with on-screen choices beside it. The same avatar is embedded in Create, in Architect and on customer websites through Companion.

    See the live avatar →

  • Recognition, voices and VoiceID

    Camlin Speech

    The speech engine behind every voice turn, hosted in Sydney: streaming recognition that follows natural pauses, Camlin Voice for the spoken reply, and Camlin VoiceID to verify a caller inside the call. Callable from your own stack as well.

    Camlin Speech →

  • The avatar that answers on your website

    Camlin Companion

    The avatar in the corner of this page. One script tag puts it on your own site, grounded in your own pages, with a consent prompt before anything loads. Ask it something now and it answers by voice.

    About Companion →

  • The data behind the apps

    Camlin Server

    The shared store, rules and functions that a Create piece or an Architect flow reads and writes, so an app keeps its data on the platform rather than in the conversation.

  • Who it is for

    Enterprise first. Smaller companies too.

    Camlin Connect is an enterprise platform: enterprise, government, defence and telco services run it in production, as shared SaaS, dedicated cloud, or on their own infrastructure, air-gapped included. Smaller companies run the same platform as SaaS on camlinconnect.com.au.

    Sovereign deployment →SaaS on camlinconnect.com.au →
AGENTS BUILD IT — YOU STAY IN CHARGE

You describe. Agents build. You review. It loops.

Describe the service in plain language. Agents build it, you review, it loops until you approve. If you know Cursor: it’s that workflow, for customer service.
You describe the service to Architect; the Blueprint and avatar appear; the phone runs the visual IVRA shop owner speaks to Architect on a laptop beside him: a dark workbench with an agents chat, a branching Blueprint, and an avatar preview. A phone to the right already runs the visual IVR — the receptionist filling the glass, Book a job and Move a job as pills, and a hang-up — and a You approved it tag lands on it.“A line that books jobsand texts the confirmation.”ArchitectWorkbenchTestAvatarAGENTSBookings + SMSyouBlueprintupdated.ArcAsk Arc…BLUEPRINTStartIntentBookMoveSMSQuoteDonePREVIEWBook a jobMove a jobYou approved it
See how it works
AGENT MEETINGS

Watch AI specialists discuss your service. Interject. Steer. Get decisions.

Avatar specialists review your service on screen. Interrupt when you disagree. Leave with plans applied to the application.
See how it works
TALK TO YOUR SERVICE

Talk to any part of your running service

Every Interaction is an agent you can talk to. Like talking to your codebase, if your codebase talked back.
See how it works
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
2011
FOUNDED
IVR and service automation first; Camlin Connect developed since 2012
Air-gapped
DEPLOYMENT OPTION
on-premise and disconnected sites, in production today
5
CHANNELS
voice, chat, SMS, avatar and web from one definition
Weeks
TO PILOT
scoped to your service, not to a slide deck

Delivered work, labelled by status.

One case study we can name, and several we cannot. Each one says whether it was delivered, is in production, or is a pilot. Logos appear once the customer approves them.

Australian-built engineering team
Air-gapped and on-prem deployments
BYOK model control
Data residency options

Selected work

Wheelchair Book & Ride for Transport for NSW

Sydney’s booking service for wheelchair-accessible taxis, operated by Spinal Cord Injuries Australia (SCIA) and funded by Transport for NSW. Accessible bookings by voice, web and mobile for people with disability. The whole platform, running as one system.

Read the case study →
Reported period
12 months

Accessible bookings, in production.

Channels
Voice · Web · Mobile

One journey, designed around assistive tech.

Accessibility
WCAG 2.1 AA

Screen-reader and voice-navigation support throughout.

BUILD ONCE, RUN EVERYWHERE

Five channels. One approved app.

Approve the service once. Every channel runs the same one.
Voice/IVR
Web Chat
SMS
3D Avatar
Mobile
Deployment: SaaS, dedicated cloud, or your own infrastructure →

One platform

Camlin Connect runs the whole service

One approved service definition, live on voice, chat, SMS, avatar and web. Runs as shared SaaS, dedicated cloud, or on your own infrastructure, air-gapped included.

Deployment and architecture →
Architect

builds and approves the service

Camlin Connect

runs the approved service on voice, chat, SMS, avatar and web

Insight

records what happened

  • Contact

    runs the call and the queue

  • Speech

    listens and speaks, hosted in Sydney

  • Avatar

    puts a face on the call

  • VoiceID

    verifies the caller in the call

  • Companion

    the avatar on your own website

RECENT RELEASES

What's new in Camlin Connect

Dated releases from the changelog. Everything below is live today.
All recent releases →
TRY IT FIRST

Nothing here needs a meeting to try

Ask the avatar on this page or call the receptionist line. When you want the platform for your own service, ask for access to Architect or book a walkthrough with the people who build it.

Or start with the story: how agents build a service → and the live avatar →. Or make something in Camlin Create →