Camlin Connect · live on phone, chat, SMS and avatar

The conversation platform for enterprise. Built and run in Sydney.

Camlin Connect answers customers by phone, web chat, SMS and a live 3D avatar from one approved design. Run it as instant SaaS on camlinconnect.com.au, or in dedicated cloud, sovereign and on-premise deployments for enterprise, government, defence and telco.

Prefer the phone? Our receptionist is the same avatar — call +61 2 5300 6005 and it answers. Or with the team that builds it.

A visitor asks a Camlin avatar for a kart game; the first track appears on the Create canvas while the avatar talksA man asks for a kart game with three tracks. On the laptop beside him Camlin Create shows a dark canvas with an oval track, a kart and a lap counter, still streaming in, and the Maker avatar in its own column saying: Here is a first track, faster karts or a second track next? A spark travels from his words to the canvas.“A kart game with threetracks I can play on my phone.”Camlin CreateRELEASEShareHistoryCANVASLAP 1 / 3Here’s a first track.Faster karts, or asecond track next?Listening…First version on the canvas

Camlin Create · full release

The maker you talk to

Say what you want to a Camlin avatar and it appears on the canvas while the avatar talks you through it. One tool for fun and for work.

  • For fun: physics games, talking 3D avatars, animated stories, drawings, headset-ready scenes and printable STL or USDZ models.
  • For work: Camlin Drafter documents with Decision Memory citations and red/green clause diffing, executable research papers with LaTeX, responsive websites, multi-file apps using camlin.data and Camlin Server, and Camlin Connect assistants.
Open Camlin Create — first month free, no card required

What Camlin Connect is made of

The main components

Six parts, one platform. Each one is a product in its own right; together they run a service end to end.

  • The platform and its builder

    Camlin Connect and Architect

    Architect is where a team designs a service in plain language: the flows, the questions it asks, what it does with the answers. One approved design runs on voice, web chat, SMS and the avatar channel, and nothing goes live until a person approves the release.

    How Architect works →

  • The face and voice on screen

    Camlin Avatar

    The live 3D avatar that speaks a real call or chat, lip-synced to the voice, with on-screen choices beside it. The same avatar is embedded in Create, in Architect and on customer websites through Companion.

    See the live avatar →

  • Recognition, voices and VoiceID

    Camlin Speech

    The speech engine behind every voice turn, hosted in Sydney: streaming recognition that follows natural pauses, Camlin Voice for the spoken reply, and Camlin VoiceID to verify a caller inside the call. Callable from your own stack as well.

    Camlin Speech →

  • The avatar that answers on your website

    Camlin Companion

    The avatar in the corner of this page. One script tag puts it on your own site, grounded in your own pages, with a consent prompt before anything loads. Ask it something now and it answers by voice.

    About Companion →

  • Meetings with specialist avatars

    Camlin TeamNew

    A room of specialist avatar seats, built in or played by your own agents over MCP. They answer you and push back on each other while you steer, and the room keeps a live action plan and documents. Enterprise preview for Camlin Connect organisations.

    Meet Camlin Team →

  • The data and functions behind the apps

    Camlin Server

    Governed collections, key-value data, counters and serverless functions for Create pieces and Architect flows, with dedicated single-tenant instances for enterprise Data & AI workloads.

  • Who it is for

    Instant SaaS or your own infrastructure

    Start immediately on our Sydney SaaS at camlinconnect.com.au, run in a dedicated single-tenant cloud, or deploy into your own cloud or air-gapped on-premise infrastructure. Enterprise, government, defence, telco and smaller companies all run the same platform.

    SaaS on camlinconnect.com.au →Sovereign deployment →
AGENTS BUILD IT — YOU STAY IN CHARGE

You describe. Agents build. You review. It loops.

Describe the service in plain language. Agents build it, you review, it loops until you approve. If you know Cursor: it’s that workflow, for customer service.
You describe the service to Architect; the Blueprint and avatar appear; the phone runs the visual IVRA shop owner speaks to Architect on a laptop beside him: a dark workbench with an agents chat, a branching Blueprint, and an avatar preview. A phone to the right already runs the visual IVR — the receptionist filling the glass, Book a job and Move a job as pills, and a hang-up — and a You approved it tag lands on it.“A line that books jobsand texts the confirmation.”ArchitectWorkbenchTestAvatarAGENTSBookings + SMSyouBlueprintupdated.ArcAsk Arc…BLUEPRINTStartIntentBookMoveSMSQuoteDonePREVIEWBook a jobMove a jobYou approved it
See how it works
AGENT MEETINGS

Watch AI specialists discuss your service. Interject. Steer. Get decisions.

Avatar specialists review your service on screen. Interrupt when you disagree. Leave with plans applied to the application.

NewMeetings with specialist avatars now have a product of their own: Camlin Team.

Meet Camlin Team
TALK TO YOUR SERVICE

Talk to any part of your running service

Every Interaction is an agent you can talk to. Like talking to your codebase, if your codebase talked back.
See how it works
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
2011
BUILDING SINCE 2011
15+ years rolling out complex telco and government systems; Camlin Connect since 2012
Air-gapped
SAAS TO SOVEREIGN
instant Sydney SaaS, dedicated cloud, or on-premise and disconnected sites
5
CHANNELS
voice, chat, SMS, avatar and web from one definition
Weeks
TO PILOT
scoped to your service, not to a slide deck

Delivered work, labelled by status.

One case study we can name, and several we cannot. Each one says whether it was delivered, is in production, or is a pilot. Logos appear once the customer approves them.

Instant SaaS on camlinconnect.com.au
AWS Partner · Hosting since 2011
Customer cloud, on-prem & air-gapped deployment
BYOK model control & data residency

Selected work

Wheelchair Book & Ride for Transport for NSW

Sydney’s booking service for wheelchair-accessible taxis, operated by Spinal Cord Injuries Australia (SCIA) and funded by Transport for NSW. Accessible bookings by voice, web and mobile for people with disability. Nuamedia built the platform and has hosted and run it on AWS since the service launched.

Read the case study →
Hosting and operations
AWS since launch

Built, hosted and run by Nuamedia.

Channels
Voice · Web · Mobile

One journey, designed around assistive tech.

Accessibility
WCAG 2.1 AA

Screen-reader and voice-navigation support throughout.

BUILD ONCE, RUN EVERYWHERE

Five channels. One approved app.

Approve the service once. Every channel runs the same one.
Voice/IVR
Web Chat
SMS
3D Avatar
Mobile
Deployment: SaaS, dedicated cloud, or your own infrastructure →

One platform

Camlin Connect runs the whole service

One approved service definition, live on voice, chat, SMS, avatar and web. Runs as shared SaaS, dedicated cloud, or on your own infrastructure, air-gapped included.

Deployment and architecture →
Architect

builds and approves the service

Camlin Connect

runs the approved service on voice, chat, SMS, avatar and web

Insight

records what happened

  • Contact

    runs the call and the queue

  • Speech

    listens and speaks, hosted in Sydney

  • Avatar

    puts a face on the call

  • VoiceID

    verifies the caller in the call

  • Companion

    the avatar on your own website

RECENT RELEASES

What's new in Camlin Connect

Dated releases from the changelog. Everything below is live today.
All recent releases →
TRY IT FIRST

Nothing here needs a meeting to try

Ask the avatar on this page or call the receptionist line. When you want the platform for your own service, ask for access to Architect or book a walkthrough with the people who build it.

Or start with the story: how agents build a service → and the live avatar →. Or make something in Camlin Create →