Camlin Connect · The enterprise conversation platform

AI when you want it. Rules when you need them.

Camlin Connect runs voice, chat, SMS, avatar and visual IVR from one approved design. Let AI draft your flows and handle open conversation, or switch on No-AI mode and every decision follows rules your team approved. The same checks, tests and approval apply either way.

Hosted in Sydney, on a dedicated host, or in your own environment.

  • AI drafting on models you host
  • Checked and versioned, with a test for every path

Or start with the story: how Architect works

A customer rings from his shop; the avatar answers on a mobile, and keeps the web chat and the SMS going at onceA customer with a coffee asks on his phone whether he can move his booking. A mobile on the desk shows the receptionist avatar on the call, one eyebrow raised. A laptop beside it keeps a web chat going and an SMS confirmation lands: Moved to Friday.Can I move my booking?Web chatFriday?Moved.SMSMoved to FridayOne avatar · phone, web chat and SMS

Why enterprises choose Camlin Connect

One platform, with AI or without

For enterprises and public services that run conversations at scale: government and public safety, telecommunications, critical infrastructure, transport, health and financial services.

  • AI when you want it.

    AI drafts the flows from a plain-language brief and handles open conversation, on your own keys.

  • Rules when you need them.

    Switch on No-AI mode for an organisation or a whole installation and every decision follows rules your team approved.

  • Built and tested before it ships.

    Every change is checked before it saves, a test covers every path, and rollback is one step.

  • Every channel from one design.

    Phone, visual IVR, web chat, SMS and a 3D avatar, with handoff to your people.

  • Hosted where you need it.

    Our Australian platform in Sydney, our US platform in N. Virginia, a dedicated single-tenant host, or your own environment.

  • Governed and explainable.

    Your identity provider, roles from owner to viewer, a trace of every turn and an audit log of changes.

Governance, identity and deployment →

AI when you want it

AI that drafts, understands and answers

Use AI where it helps: to understand open conversation, to answer in natural language and to help your team design. The same checks, tests and approval apply.

  • Understands and answers open conversation

    AI understanding and generation steps sit beside menus and forms, so callers can say it in their own words.

  • Your own keys

    AI steps in the running service use your own keys, so the relationship with the model provider stays yours.

  • Design-time AI, separable from the runtime

    Let AI help your team design, and decide separately whether the running service uses AI at all.

How Architect works →
AGENTS BUILD IT — YOU STAY IN CHARGE

You describe. Agents build. You review. It loops.

Describe the service in plain language. Agents build it, you review, it loops until you approve. If you know Cursor: it’s that workflow, for customer service.
You describe the service to Architect; the Blueprint and avatar appear; the phone runs the visual IVRA shop owner speaks to Architect on a laptop beside him: a dark workbench with an agents chat, a branching Blueprint, and an avatar preview. A phone to the right already runs the visual IVR — the receptionist filling the glass, Book a job and Move a job as pills, and a hang-up — and a You approved it tag lands on it.“A line that books jobsand texts the confirmation.”ArchitectWorkbenchTestAvatarAGENTSBookings + SMSyouBlueprintupdated.ArcAsk Arc…BLUEPRINTStartIntentBookMoveSMSQuoteDonePREVIEWBook a jobMove a jobYou approved it
See how it works
AGENT MEETINGS

Watch AI specialists discuss your service. Interject. Steer. Get decisions.

Avatar specialists review your service on screen. Interrupt when you disagree. Leave with plans applied to the application.

NewMeetings with specialist avatars now have a product of their own: Camlin Team.

Meet Camlin Team
TALK TO YOUR SERVICE

Talk to any part of your running service

Every Interaction is an agent you can talk to. Like talking to your codebase, if your codebase talked back.
See how it works

Rules when you need them

Heard. Interpreted. Decided.

Switch on No-AI mode and every turn follows rules your team approved, with a record of what was heard, how it was interpreted and which rule decided what happened next.

Heard
“I need to chnage my booking”
Interpreted
Intent change_booking, matched on an approved phrase. One correction logged: chnage to change.
Decided
The “Change booking” path in the published release your team approved.

Illustrative example of one turn.

How No-AI mode works →
One turn, heard, interpreted and decided, with AI offThree boxes joined left to right. Heard: a speech bubble. Interpreted: a tag with a tick. Decided: a fork where one branch is taken. Under them a switch labelled AI off.HeardInterpretedDecidedAI off
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A high-security network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A high-security network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · running on AWS since launch · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A high-security network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
2011
BUILDING SINCE 2011
15+ years rolling out complex telco and government systems; Camlin Connect since 2012
Weeks
TO PILOT
scoped to your service, not to a slide deck

Delivered work, labelled by status.

One case study we can name, and several we cannot. Each one says whether it was delivered, is in production, or is a pilot. Logos appear once the customer approves them.

AWS Partner

Selected work

Wheelchair Book & Ride for Transport for NSW

Sydney’s booking service for wheelchair-accessible taxis, operated by Spinal Cord Injuries Australia (SCIA) and funded by Transport for NSW. Accessible bookings by voice, web and mobile for people with disability. Nuamedia built the platform and has hosted and run it on AWS since the service launched.

Read the case study →
Hosting and operations
AWS since launch

Built, hosted and run by Nuamedia.

Channels
Voice · Web · Mobile

One journey, designed around assistive tech.

Accessibility
WCAG 2.1 AA

Screen-reader and voice-navigation support throughout.

Heritage

Years of production operations inside a high-security network environment.

What Camlin Connect is made of

The main components

Each part is a product in its own right; together they run a service end to end.

  • The platform and its builder

    Camlin Connect and Architect

    Architect is where a team designs a service in plain language: the flows, the questions it asks, what it does with the answers. One approved design runs on voice, web chat, SMS and the avatar channel, and nothing goes live until a person approves the release.

    How Architect works →

  • The face and voice on screen

    Camlin Avatar

    The live 3D avatar that speaks a real call or chat, lip-synced to the voice, with on-screen choices beside it. The same avatar is embedded in Create, in Architect and on customer websites through Companion.

    See the live avatar →

  • Recognition, voices and VoiceID

    Camlin Speech

    Camlin ASR, our own engine built on open weights, behind every voice turn, built, supported and hosted in Sydney: streaming recognition that follows natural pauses, Camlin Voice for the spoken reply with lip-sync, and Camlin VoiceID to verify a caller inside the call. Callable from your own stack as well.

    Camlin Speech →

  • The avatar that answers on your website

    Camlin Companion

    The avatar in the corner of this page. One script tag puts it on your own site, grounded in your own pages, with a consent prompt before anything loads. Ask it something now and it answers by voice.

    About Companion →

  • The data and functions behind the apps

    Camlin Server

    Governed collections, key-value data, counters and serverless functions for Create pieces and Architect flows, with dedicated single-tenant instances for enterprise Data & AI workloads.

  • Also from Camlin

    Camlin Create

    Describe a website, an app, a story, a research paper, a 3D scene or a phone receptionist to a Camlin avatar, and watch it take shape on the canvas while the avatar talks you through it.

    First month free. No card required.

    Open Camlin Create →

Where we run

Australia and the United States

One Australian company, one team, and two hosting regions. Accounts and data live in the region you sign up in; billing for both runs from Sydney.

This site

nuamedia.com.au · camlinconnect.com.au

Australia

Hosted in AWS Sydney (ap-southeast-2)

  • Accounts, Create, Companion, Team, Architect and AgentLink
  • Camlin Speech and VoiceID
  • Dedicated hosts and installs in your own environment, on request
  • Camlin receptionist: +61 2 5300 6005An AI receptionist answers and takes your details for the team.

Prices in Australian dollars, including GST. Create and Companion can be bought online.

Our team in Australia works business hours, Monday to Friday, Sydney time (AET).

Other region

nuamedia.com · camlinconnect.com

United States & World

Hosted in AWS US East (N. Virginia)

  • Accounts, Create, Companion, Team, Architect and AgentLink
  • Speech recognition on our own engine, on US GPUs
  • US phone numbers, and texting registered for US carriers (A2P 10DLC)
  • NuaMedia US receptionist: (857) 766-0839Answers 24/7 and can put you through to our team in Australia.
  • Camlin Connect booking demo: (616) 275-5970Book an appointment with a demo clinic, by phone.

Prices in US dollars. US checkout is not open yet, so US plans start with a conversation; Camlin Create starts with a free month.

Support comes from our team in Australia. Sydney mornings are US East Coast evenings, and the receptionist takes your details at any hour.

Go to nuamedia.com

Nuamedia Solutions Pty Ltd (ABN 57 153 868 949) is an Australian company headquartered in Mona Vale NSW. A few services, such as VoiceID and billing, run in Sydney for every customer; the privacy policy lists what is kept where. Outside Australia and the US? Use either site and tell us where your data should live.

NEXT STEP

See it on your own service

Book a briefing with the team that builds and runs Camlin Connect, with AI or without. When you want to build your own service, ask for access to Architect.

Or start with the story: how a service is built → and the live avatar →. Or .