CAMLIN BIOMETRICS

Verify callers without bolting on another vendor

Account takeover. Recovery calls. Sensitive changes. These are the moments where identity matters.Biometrics adds voice verification into the same Contact journeys — enrollment, step-up checks, fraud detection, consent, and audit evidence. No separate vendor integration. Authored in Architect, run in Contact, audited in Insight.

Voice verification in the live call

Replay and spoofing detection

Consent and audit in Insight

Authored in Architect, run in Contact

See Camlin Contact

How it works

Voice identity inside Contact journeys

1. Capture during the live call

Contact and Voice run the journey. Biometrics captures the voiceprint during the call — during greeting, authentication prompt, or agent handoff.

2. Verify and decide

The verification result becomes a trust signal. High confidence continues the journey. Low confidence triggers fallback — knowledge questions, agent escalation, or analyst review.

3. Audit in Insight

Every verification outcome, consent step, and reviewer action is recorded in Insight for security, compliance, and governance teams.

4. Vendor choice stays flexible

Choose the biometrics engine that fits your environment and compliance requirements. The platform supports multiple vendor paths.

CAPABILITIES AND CONTROLS

Verification with the operational controls enterprises need

Voice identity, verification, fraud detection, and enterprise governance — in one integrated layer, not a separate vendor stack.

Enrollment and verification

Introduce voice identity with controlled enrollment steps, verification prompts, and business rules that fit operational journeys.

Step-up checks

Use voice as a trust signal for account access, password reset, sensitive changes, or recovery calls — moments where identity matters.

Fraud defense

Address impersonation, replay, and spoofing with layered decision paths instead of one brittle checkpoint.

Operational controls

Thresholds, review paths, analyst handoff, and fallback handling that work in real service environments.

Privacy and consent

Clear customer wording, consent patterns, and retention rules that meet enterprise compliance requirements.

Audit evidence

Verification outcomes, reviewer actions, and journey decisions stay visible for support, security, and governance teams in Insight.

WHERE IT SHOWS UP

Verification where the journey needs more trust

Biometrics shows up at specific moments in the journey — not as a blanket mandate. The strongest use cases are grounded in real operating scenarios.

Inbound call verification

A caller reaches the IVR for an account change. Voice captures the voiceprint during the greeting. If confidence is high, the journey continues. If not, it falls back to knowledge-based questions — no dead end.

Queue and IVR entry

Agent-assisted verification

Step-up for sensitive actions

Recovery and account takeover defence

Account recovery calls are the highest-risk moment. Biometrics adds a voice check alongside existing security questions — an additional trust signal, not a replacement.

Recovery call verification

Replay and spoofing detection

Analyst escalation

Cross-channel trust

The same trust layer works across phone, avatar-guided sessions, and digital step-up moments when voice identity adds value alongside existing controls.

Phone to avatar continuity

Digital step-up moments

Consistent trust model

FRAUD AND TRUST

Fraud defense only works when it fits the operating model

Identity assurance needs customer wording, retry rules, fallback paths, review workflows, and a clear record of what happened. That's why Biometrics belongs beside Contact, Speech, and Insight.

Layer identity into the right moments

Higher-confidence checks during recovery, account change, outbound confirmation, or other risk-sensitive steps.

Keep a path for review and override

Analyst review, agent escalation, and fallback handling when confidence is unclear or customer context changes.

Make trust decisions explainable

Leave enough context for teams to understand what happened and why the journey moved the way it did.