Multi-Channel Communication Solutions for Business Growth
Trusted by Leading Organizations Since 2011
Nuamedia delivers seamless communication solutions that create exceptional customer experiences across all channels. Our technology helps organizations streamline interactions, enhance customer satisfaction, and drive measurable business outcomes through intuitive platforms powered by responsibly deployed innovation.
Trusted by leading telecommunications and enterprise organizations
Complete Communication Platform
A comprehensive suite of multi-channel communication solutions designed to enhance customer experiences and deliver measurable business results. "Nua" — meaning "New, Novel, Incoming" — represents our innovative approach to creating transformative communication solutions.
Part of the Nua Suite, our enterprise-grade omnichannel platform that unifies all customer communications into a single, intelligent interface.
Reduce response times by 60% and increase customer satisfaction
Part of the Nua Suite, our next-generation service desk platform that combines multi-channel AI agents with avatar-based customer support.
Cut IT resolution time by 45% while improving customer experience
Part of the Nua Suite, our SIP and WebRTC automation platform with advanced speech and voice recognition for seamless customer interactions.
Enhance customer experience with intelligent contact management
Part of the Nua Suite, our solution transforms existing IVR or chatbots into human-like avatars that can even answer calls for exceptional customer service.
Bring your chatbots or IVR systems to life with human-like avatars
Part of the Nua Suite, our advanced Database Interaction system using Natural Language that can predict outcomes and deliver actionable insights.
Gain actionable insights and improve decision-making with AI
Part of the Nua Suite, our pre-built enterprise solutions and industry-specific applications powered by our comprehensive technology stack.
Get to market faster with proven, production-ready solutions
Trusted by Industry Leaders
Transforming Industries with AI
Delivering measurable outcomes and enterprise excellence through innovative AI solutions
Telecommunications
Visual IVR & Voice AI
Automated Support
Financial Services
Voice Biometrics
AI-Powered Analytics
Government
Citizen Services
Digital Transformation
Enterprise-Grade Solutions
Built for scale and reliability, our solutions meet the demanding requirements of large organizations while maintaining flexibility and ease of use.
- 99.99% Uptime SLA
- Robust Security
- Scalable Architecture
Multi-Channel Communication
Create consistent customer experiences across all touchpoints. Our platform seamlessly connects voice, chat, email, and social media channels for unified communication.
- Consistent Experience
- Channel Flexibility
- Unified Platform
Expert Support & Service
From implementation to ongoing optimization, our team of experts ensures your success with comprehensive support and guidance at every step.
- 24/7 Support
- Dedicated Success Manager
- Training & Resources
Featured Case Study: Optus Visual IVR
How we helped Optus transform their customer experience with AI-powered visual interactions, achieving 45% faster resolution times and a 60% increase in customer satisfaction scores.
Pioneering the Future of Enterprise AI
Our dedicated research labs drive innovation in AI technologies, setting new standards for enterprise solutions
Visual RAG Systems
Next-gen AI Vision
Advanced visual processing with semantic understanding.
Visual RAG Systems
•Next-gen AI VisionAdvanced visual processing with semantic understanding.
Multi-Channel Avatar
•Unified AI InterfaceSeamless AI interactions across all platforms.
Voice Technologies
•Smart Voice SolutionsEnterprise-grade voice biometrics and IVR.
DevSecOps Virtual Agents
•AI Service DeskAutomated security and workflow monitoring.
Omnichannel AI
•Unified ExperienceSeamless interactions across all channels.
Enterprise Innovation Timeline
Over a decade of pioneering enterprise solutions and technological breakthroughs
Telecommunications Innovation
Pioneered Australia's first Visual IVR deployment in 2012, establishing long-term partnerships with Optus and Telstra. Implemented enterprise-scale natural language processing systems and advanced speech recognition solutions, significantly enhancing customer interaction capabilities across multiple channels.
Financial Services Integration
Delivered enterprise solutions for major financial institutions including CBA's service optimization, AMP's API infrastructure enhancement, and Macquarie Bank's voice biometrics implementation. Specialized in secure, scalable systems for the banking sector.
Government & Enterprise Solutions
Implemented advanced speech recognition systems for Department of Transport WA, secure communication infrastructure for Correctional Services, and specialized visualization tools for Department of Defence. Developed enterprise-grade NLP solutions for commercial sectors, including Pizza Hut's voice ordering system.
Research & Development
Pioneering breakthroughs in AI and enterprise technology through our dedicated research labs. Key focus areas include advanced speech systems, voice biometrics, multi-channel intelligence, and ethical AI development. Strategic collaborations with Auraya Systems and leading research institutions drive innovation in voice recognition and biometric security solutions.
Research Focus
- • Natural Language Processing
- • Advanced Speech Systems
- • Ethical AI Development
- • Multi-Channel Intelligence
Lab Locations
State-of-the-art research facilities in Sydney's Northern Beaches, featuring cutting-edge AI and omnichannel technology testing environments.
Transform Your Enterprise with AI
Join industry leaders who trust Nuamedia to drive innovation and deliver measurable business outcomes.
Enterprise-Grade Solutions
Built for scale and reliability, our solutions meet the demanding requirements of large organizations while maintaining flexibility and ease of use.
Multi-Channel Communication
Create consistent customer experiences across all touchpoints. Our platform seamlessly connects voice, chat, email, and social media channels for unified communication.
Expert Support & Service
From implementation to ongoing optimization, our team of experts ensures your success with comprehensive support and guidance at every step.
Trusted by leading enterprises worldwide