Solutions

IVR Platform

CamlinConnect provides an IVR platform capability (voice browser) for cloud or on-premise deployments. Our IVR supports VoiceXML 2.1, integrates with any contact-centre and SIP setup. It also provides various speech recognition or TTS engine options and has voice biometrics capability built-in.

Omni-Channel

CamlinConnect allows businesses to quickly deliver applications across IVR, Visual-IVR, Visual-API, Speech, Mobile, Web and AI bots that are synchronized to work in harmony, while also leveraging and complementing their customers existing platforms and investments.

Visual IVR

CamlinConnect is the engine behind the Optus Visual IVR Applications. It is helping Optus to reduce costs while also offering customers self-service SMS, IVR and Visual IVR experiences.

Multi-channel Payments

You can take advantage of our Braintree integration for Paypal and Credit Card payments. With visual and voice IVR integration you can remove the need to make your IVR PCI compliant. We have integrated the latest security frameworks like oAuth 2.0 so you can plug our platform into any security or single sign on system.

Unified Workflow

We all know that people are increasingly moving towards mobile and online digital channels and that customers are still communicating across Voice, IVR and SMS channels. With this knowledge we set ourselves a task to build an online studio where we put the tools in your hands to easily create a single application that runs across IVR, text (SMS, Bot) and digital channels (apps and browser) seamlessly.

Cloud/Enterprise

We believe in cloud technology and online tools and interfaces as the best way to create and manage your user experiences. That is why CamlinConnect is built from the ground up with intuitive and easy to use online interfaces that are rich in features and content. CamlinConnect works fully in the cloud (where we host everything for you), hybrid-cloud or in your enterprise.

Outbound

Campaigns can be integrated managed and tracked through a single view – Camlin Connect.

Preemptively contact the customer at the right time. Provision outbound campaigns to actively engage customers across multiple channels e.g. push notifications. CamlinConnect provides contextual self-service interaction to ensure they get exactly the information they need.

Call Intercept

Our Android and iOS SDKs gives your mobile applications the capability to intercept a call made by your customers and display a dialogue. This can be a visual IVR interface containing the call context, e.g. a technical support call. Calls can also be secured in this way and help to skip the Identification and verification process.