The world’s best fully integrated voice biometrics platform, multi-channel intelligent and works with any voice biometric engine
Ground-breaking voice biometrics functionality
The CamlinConnect platform brings multi-channel voice biometrics to the market with an easy to implement and fully featured voice biometrics platform that easily integrates with your technology.
Bring multi-channel voice biometric apps and services to life and standardise the experience across channels.
Easy enablement of voice biometrics on existing Android and iOS applications.
Integration with your existing systems using our SDK.
Supports of both active and passive enrolment and verification.
Make it easier for your customers to authenticate, saving time and frustration
Eliminate the need for passwords and PINs, reduce “forgot password” calls to your agents.
Call personalisation can be automated, avoiding the annoying delay while a customer’s details are retrieved.
Reduce the number of steps to verify the user. So less time your agents need to spend authenticating customers.
Introduction to Voice Biometrics with CamlinConnect
In 2012 we set ourselves a goal to make voice biometric implementations easy and fast to deploy while not reducing security or features.
We partnered with Auraya in 2012 and since then we have fully integrated their voice biometrics engine ArmorVox into CamlinConnect. With an industry leading engine we got closer to our goals.
After the integration was finished we realised we had created a truly multi-channel solution that can help to eliminate fraud, reduce time identifying people while also improving the experience.
How it works - the basics
CamlinConnect voice biometrics applications operate in two distinct modes: Active and Passive. An active application talks to a user via an Voice IVR, Visual IVR, or mobile application to instruct them to speak something like their account number or a phrase.
A passive (or background) application listens to phone calls, either from call recordings or while calls are live. To listen while calls are live, the CamlinConnect API plugs into your telephony equipment in an almost identical way to a call recorder - using SIP and listening to an audio stream (RTP etc.).
Comes with pre-built IVR voice applications with voice verification and enrolment.
Visually shows progress of a voice enrolment or verification in active mode.
Interactive SMS conversations can bring in the voice channel whenever required.
HTML 5 SDK and API is available to incorporate browser based active biometrics.
With our iOS and Android SDK (software developer kit) you can easily add biometrics to apps.
Listening to calls while they are live enables us to enrol or verify a callers voice.