A modern voice platform that is AI capable and integrates with all major speech technology
Migrate your IVR applications to a truly cloud and AI capable voice platform
We can provide you a number in the cloud that can automate all your customers needs but if we need to transfer a call back to you we can also do that intelligently so that information about the call comes along with it
Multi-modal – Allows more natural communication, your customer can click a link, speak or touch a screen to get the information they need.
Omni-channel – Gives a unified customer experience across multiple channels allowing businesses to quickly deliver applications across IVR, Visual-IVR, Visual-API, Speech, Mobile, Web and AI bots.
Deploy ‘Over the top’ so that you can answer all calls in an automated fashion and only transfer to your call/contact centre if human interactions are required.
Supports AI enabled speech recognition (speech to text) technology from Google, AWS, IBM and Nuance
Cost savings by reducing the requirement to host and maintain an IVR platform and associated technology and teams.
No need to replace your existing CRM or any backend/middleware technology as your Camlin Voice applications can talk to any other system and gather/send information.
Your IVR customers can see their progress when calling by simultaneously using Visual IVR on their smartphone. This also allows more efficient input than voice alone.